What are the critical success factors for an ITIL implementation project?

  1. Management Commitment and Involvement.
  2. Dedicated Process Owners (e.g. Change Manager)
  3. Sponsor or Process advocate.
  4. Implement one process at a time (maximum two).
  5. Starting at the wrong time, wrong reason wrong way.
  6. Keep it Simple. (ITIL best practices process templates will help you do this)
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