What are the critical success factors for an ITIL implementation project?

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  1. Management Commitment and Involvement.
  2. Dedicated Process Owners (e.g. Change Manager)
  3. Sponsor or Process advocate.
  4. Implement one process at a time (maximum two).
  5. Starting at the wrong time, wrong reason wrong way.
  6. Keep it Simple. (ITIL best practices process templates will help you do this)
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