itQMS ITIL Process Improvement and Project Management Methodology

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The ITIL process improvement journey is unique and requires a combined process improvement and project management methodology. Keeping this in mind, itQMS has come up with a simple methodology based on the world-famous process improvement life cycle, the Plan Do Check Act (PDCA), and conforms to project management best practices: PLAN (Initiate and Planning), DO (Execution, Monitoring and Control), CHECK (Audit), ACT (Project Closure).

Unlike the classical phases of gap analysis, project definition, design and implementation, itQMSmethodology jumps right into identifying the “painful” areas and starts the deployment work.The methodology is documented in easy-to-use, step-by-step instructions and fully complements the itQMS ITIL Best Practices Process Template, Document and Guide and other tools in the ITIL Implementation Kit. The itQMS ITIL Process Improvement and Project Management Methodology is included in the All-in-One ITIL Implementation Kit.

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