How many people will I need to implement ITIL?

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You will need one full time person who is familiar with basic ITIL concepts to manage the ITIL implementation project. You will also need to identify people within your organization to own the various ITIL processes areas.

Depending on the size and complexity of your organization and the scope of the ITIL implementation you may need to increase the implementation team, especially if you plan on implementing more than one processes at a time.

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