What are the ITIL Process Template, Document, and Guide?


The comprehensive ITIL Process Template, Document, and Guide are based on ITIL lifecycle publications and complement all other tools and techniques in the implementation kit.

Each template covers the ten sections essential for an ITIL process document:

  1. Document History
  2. Purpose and Scope
  3. Business Value
  4. Reference Documents
  5. Definitions and Abbreviations
  6. Process Input & Output
  7. Roles and Responsibilities
  8. Key Performance Indicators (KPI)
  9. Critical Success Factors
  10. Risks
  11. Procedure Flow Chart
  12. Procedure Description
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