- Concise, simple and practical.
- Will help you through ITIL theimplementation.
- Help understand key IT service Management processes.
- Provide a step-by-step explanation of each process’s flow.
- Covers the 10 areas essential for a successful ITIL implementation.
- Customize easily to fit your own unique environment.
- Help Perform a GAP analysis against ITIL best practices.
- Can be used by anyone who wants to implement ITIL best practices.
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