There are currently number of IT services management frameworks, such as ITIL, COBIT, ISO20000 and IT Service CMM. However, ITIL still remains the most comprehensive framework. Most commercial frameworks use ITIL as their basis.
There are currently number of IT services management frameworks, such as ITIL, COBIT, ISO20000 and IT Service CMM. However, ITIL still remains the most comprehensive framework. Most commercial frameworks use ITIL as their basis.