How were the ITIL best practices process templates developed?


Our content experts have worked hard to design and develop a comprehensive set of simple, concise, practical ITIL process templates, tools and techniques to help IT professionals fast-track ITIL implementation and improve IT processes and services.

ITIL Best Practices Process Templates were developed according to the latest version of the ITIL lifecycle publications:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Support
  • Continual Service Improvement

Each publication offers guidance to improve IT service providers capabilities and resources in order to effectively and efficiently provide IT services to business users and customers.

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