ITIL Help Center Help Center home page
Submit a request
Sign in
  1. ITIL Help Center
  2. ITIL Guidance & Tips
  3. Service Desk & IT Operations

Articles in this section

  • Common problem analysis and diagnostic techniques
  • Key activities in the problem management process
  • Difference between reactive vs. pro-active problem management
  • Definition: Service Request
  • Definition: Proactive Problem Management
  • Incident Recording
  • Incident Filtering

Incident Recording

  • June 04, 2014 19:49

Accurate and complete details should be recorded for each incident so that various specialist groups and suppliers can resolve incidents in a timely manner.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • Key activities in the problem management process
  • Definition: Service Request
  • Definition: Proactive Problem Management
  • ITIL Assessment
  • Incident Filtering

© Copyright 2007- 2020 IT Quality Management Solutions - ITIL® is a registered trade mark of AXELOS Limited.