Scope of Configuration Management Database (CMDB)

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A typical CMDB should include the following Configuration Items (CIs):

  • IT services (IT services and enabling business services/processes)
  • Hardware (servers, PCs,  network devices, etc.)
  • System software (platform software,  operating systems)
  • Business applications
  • Software packages
  • Database (physical and virtual)
  • Documentation (policies, procedures, agreements, plans, etc.)
  • People, roles and responsibilities
  • Facilities
  • System environments (live, test, dev, drc)
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