ITIL Assessment

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An ITIL assessment is a useful tool to identify the extent to which your organization has adopted ITIL best practices and provides a baseline for further improvement.

Assessments are usually conducted by an ITIL professional using checklists and interview techniques. The results of the assessment are analysed, and findings and improvement recommendations are then presented to the management.

The improvement recommendations are prioritized based on the organization’s objectives, the key pain areas and the internal resources and capabilities.

 

 

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