Problem Manager Roles and Responsibilities

Follow
  • Define and maintain the problem management procedure.
  • Periodically review effectiveness and efficiency of the problem management process.
  • Continuously improve the problem management process.
  • Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution.
  • Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem.
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