Key activities in the problem management process

Follow
  1. Identify and Record Problem
  2. Classify and Prioritize Problem 
  3. Investigate and Diagnose the Problem
  4. Investigate Solution
  5. Update KEDB
  6. Raise a Formal Change Request if a Change to the Infrastructure is Required
  7. Implement Solution
  8. Report
  9. Conduct Post Implementation Review
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