What is the ITIL process capability self-assessment toolkit?

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The ITIL process capability self-assessment toolkit is ready made and ready to use. It will assist in performing an ITIL process capability assessment of your organization’s ITSM practices and processes according to the best practice ITIL framework.

The toolkit contains a comprehensive set of documents, templates, and presentations, including an assessment worksheet for each of the ITIL processes and an assessment process with step-by-step instructions on how to conduct the assessment together with the required documents, diagrams, templates, and presentations.

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