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Articles in this section

  • How long does it take to plan and conduct an ITIL process capability self-assessment?
  • What is the difference between an ITIL process capability assessment and process maturity assessment?
  • What is the ITIL process capability self-assessment toolkit?
  • Why should an organization conduct a process capability assessment?
  • Which ITIL processes does the assessment target?
  • How do I decide on a rating for each indicator?
  • I changed the worksheet but don’t have a copy. What should I do?
  • I deleted the worksheet by mistake. Where can I find the worksheet?
  • Is the assessment worksheet protected?
  • What if people don’t have time to participate in the assessment?
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Do I need to hire consultants to perform the assessment?

  • September 12, 2015 11:44

ITIL process capability self-assessment contains everything you need to perform an ITIL process capability self-assessment.

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Related articles

  • What qualifications and skills do I need to perform an assessment using the toolkit?

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