The following processes are covered in the ITIL process capability self-assessment
- Strategy management for IT services
- Financial management for IT services
- Demand management
- Service portfolio management
- Business relationship management
- Service catalogue management
- Service level management
- Availability management
- Capacity management
- Information security
- IT service continuity
- Supplier management
- Design coordination
- Transition planning and support
- Change management
- Release and deployment management
- Service asset and configuration Mgmt
- Service validation and testing
- Knowledge management
- Incident Management
- Problem Management
- Request Fulfillment
- Access Management
- Event Management
- Seven-step improvement process