ITIL Processes and procedures
- Strategy management for IT services
- Financial management for IT services
- Demand management
- Service portfolio management
- Business relationship management
- Service catalogue management
- Service level management
- Availability management
- Capacity management
- Information security
- IT service continuity
- Supplier management
- Design coordination
- Transition planning and support
- Change management
- Service evaluation management
- Release and deployment management
- Service asset and configuration Management
- Service validation and testing
- Knowledge management
- Incident Management
- Problem Management
- Request Fulfillment
- Access Management
- Event Management
- Seven-step improvement process
Plans and Templates
- ITIL Business case
- ITIL Project charter
- ITIL Project plan
- ITIL Work-break-down structure
- ITIL Project closure report
- ITIL self-assessment report
- ITIL assessment schedule
- ITIL processes/procedures
- ITIL Deployment readiness checklist
- ITIL Deployment plan
- ITIL Audit plan and audit checklist
- ITIL Service improvement plan
- Service Improvement register
- Service review report (CSI)
- IT Service strategy
- IT financial plan
- Service portfolio
- BRM register
- BRM plan
- Service Management Plan
- Release and deployment plan
- RFC template
- Risk assessment report
- Risk mitigation plan
- SACM Plan
- Knowledge Transfer Plan
- Schedule of Change
- Projected Service Outage
- Testing Strategy
- Test Plans
- Service Transition Plan
- ITSCM plan
- Supplier performance template
- Supplier evaluation template
- Business Service Catalogue
- User Service Catalogue
- Technical Service Catalogue
- Configuration management plan
- Capacity plan
- Availability plan
- SLA template
- OLA template
- UC/Contract template
- ITSM tool RFP