We would like to buy the ITIL V3 2011 Implementation Kit Bundle. Could you please confirm if this kit includes all documents (ITIL Processes, project plans, power-point presentations, policies and individual plans)

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The implementation kits include the complete ready-made process/procedures for each related ITIL process. It also includes all implementation documents such as project charter, project plan, WBS, management presentations, etc.

The kit does not include individual policies or individual templates such as capacity plan. However, within the procedure document, we clearly specify what a policy should contain and what should be included in the individual templates (manual template or automated workflow).

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