General Help
Frequently asked questions about our products, support, website and terms
ITIL Process Capability Assessment
- ★ How long does it take to plan and conduct an ITIL process capability self-assessment?
- ★ What is the difference between an ITIL process capability assessment and process maturity assessment?
- ★ What is the ITIL process capability self-assessment toolkit?
- ★ Why should an organization conduct a process capability assessment?
- Which ITIL processes does the assessment target?
- How do I decide on a rating for each indicator?
ITIL Implementation Kits
- ★ What is the difference betwen ITIL Process Templates vs. ITIL Implementation Kits
- ★ Which ITIL process do I implement first?
- ★ What is included in the ITIL Implementation Kit?
- ★ What are the benefits of using itQMS ITIL Implementation methodology?
- We would like to buy the ITIL V3 2011 Implementation Kit Bundle. Could you please confirm if this kit includes all documents (ITIL Processes, project plans, power-point presentations, policies and individual plans)
- What is a project plan?
ITIL Process templates and document
- ★ What are the ITIL Process Template, Document, and Guide?
- ★ What are the Key Features of the templates?
- Is there a word template for all the processes that I can adapt for our use
- Why does the amount of content vary in each process template
- How can these templates help me?
- How much will I save by using the ITIL process templates?
DevOps Process Bundle
- ★ What is the standard software development process?
- ★ What is the Agile software development process?
- What are Agile user stories?
- Do you have an implementation kit for the software development processes?
- Can DevOps be applied to the standard software development methodology?
- Is your software development methodology aligned with ITIL?
ITIL Expert Support
- ★ What is ITIL Expert Support?
- ★ What is ITIL Expert Answers Service
- ★ What is the ITIL Document Review Service?
- ★ Are the experts qualified to handle my questions?
- Can I talk to an expert by phone?
- I'm concerned about confidentiality. Will you reveal my or my organization’s identity?
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Payment & Order Download
- My payment has been processed, but I haven't recieved a download link.
- Is the complete ITIL V3 2011 implementation kit delivered electronically or physically
- Can I download the products instantly
- Do you provide discounts
- I am unable to download my purchase
- What is 2CO (2checkout.com)?