ITIL Guidance & Tips

Service Desk & IT Operations

• Common problem analysis and diagnostic techniques
• Key activities in the problem management process
• Difference between reactive vs. pro-active problem management
• Definition: Service Request
• Definition: Proactive Problem Management
• Incident Recording

See all 7 articles

Change & Release Management

• Change Advisory Board (CAB) - Purpose
• Key activities in the change management process
• The five critical success Factors for a successful change management process implementation
• CAB Agenda
• Top Three Critical Success Factors for Setting up a Change Advisory Board
• Scope of Change Management

Service Level Management & Service Agreements

• What are the sub-processes of the supplier management process
• Best way to define a service
• Service Definition

IT Infrastructure Management

• Scope of Configuration Management Database (CMDB)

Service Strategy

• What is the difference between demand management and capacity management
• Definition: Service Portfolio

ITIL Implementation

• 4 Phases of an ITIL Implementation Project
• ITIL Implementation Top 5 critical success factors
• ITIL Assessment

ITIL Roles & Responsibilities

• Problem Manager Roles and Responsibilities
• Change Manager Key Roles and Responsibilities

ITIL Training & Certification

• Is there a way to get ITIL certified online
• Will my earlier ITIL qualifications expire?
• ITIL V3 Foundation e-learning pack
• ITIL Qualifications

Related IT Best Practices

• Summary of the ITIL V3 Service Lifecycle phases and publications