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ITIL Guidance & Tips

Guidance & tips about ITIL lifecycle stages, ITIL processes, ITIL implementation, ITIL training and certification and related to IT best practices

Service Desk & IT Operations

  • Common problem analysis and diagnostic techniques
  • Key activities in the problem management process
  • Difference between reactive vs. pro-active problem management
  • Definition: Service Request
  • Definition: Proactive Problem Management
  • Incident Recording
See all 7 articles

Change & Release Management

  • Change Advisory Board (CAB) - Purpose
  • Key activities in the change management process
  • The five critical success Factors for a successful change management process implementation
  • CAB Agenda
  • Top Three Critical Success Factors for Setting up a Change Advisory Board
  • Scope of Change Management

Service Level Management & Service Agreements

  • What are the sub-processes of the supplier management process
  • Best way to define a service
  • Service Definition

IT Infrastructure Management

  • Scope of Configuration Management Database (CMDB)

Service Strategy

  • What is the difference between demand management and capacity management
  • Definition: Service Portfolio

ITIL Implementation

  • 4 Phases of an ITIL Implementation Project
  • ITIL Implementation Top 5 critical success factors
  • ITIL Assessment

ITIL Roles & Responsibilities

  • Problem Manager Roles and Responsibilities
  • Change Manager Key Roles and Responsibilities

ITIL Training & Certification

  • Is there a way to get ITIL certified online
  • Will my earlier ITIL qualifications expire?
  • ITIL V3 Foundation e-learning pack
  • ITIL Qualifications

Related IT Best Practices

  • Summary of the ITIL V3 Service Lifecycle phases and publications

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