ITIL Process Capability Assessment
- ★ How long does it take to plan and conduct an ITIL process capability self-assessment?
- ★ What is the difference between an ITIL process capability assessment and process maturity assessment?
- ★ What is the ITIL process capability self-assessment toolkit?
- ★ Why should an organization conduct a process capability assessment?
- Which ITIL processes does the assessment target?
- How do I decide on a rating for each indicator?
- I changed the worksheet but don’t have a copy. What should I do?
- I deleted the worksheet by mistake. Where can I find the worksheet?
- Is the assessment worksheet protected?
- What if people don’t have time to participate in the assessment?
- How important is management support?
- Do I need to purchase the ITIL process templates?
- Can I change the base practices and work products?
- What is the difference between base practices and generic practices?
- Can I change the ITIL process capability assessment worksheet?
- If level 1 is fully achieved for a process, is the process ITIL compliant?
- Does the worksheet include what questions to ask during the interviews?
- Does ITIL have a process maturity model or rating system?
- How many resources do you need to conduct an ITIL process capability self-assessment?
- Do I need to hire consultants to perform the assessment?
- I don’t know ITIL. Can I still conduct an ITIL process capability assessment?
- What qualifications and skills do I need to perform an assessment using the toolkit?
- How do I use the self-assessment toolkit?