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  3. ITIL Process Capability Assessment

ITIL Process Capability Assessment

  • How long does it take to plan and conduct an ITIL process capability self-assessment?
  • What is the difference between an ITIL process capability assessment and process maturity assessment?
  • What is the ITIL process capability self-assessment toolkit?
  • Why should an organization conduct a process capability assessment?
  • Which ITIL processes does the assessment target?
  • How do I decide on a rating for each indicator?
  • I changed the worksheet but don’t have a copy. What should I do?
  • I deleted the worksheet by mistake. Where can I find the worksheet?
  • Is the assessment worksheet protected?
  • What if people don’t have time to participate in the assessment?
  • How important is management support?
  • Do I need to purchase the ITIL process templates?
  • Can I change the base practices and work products?
  • What is the difference between base practices and generic practices?
  • Can I change the ITIL process capability assessment worksheet?
  • If level 1 is fully achieved for a process, is the process ITIL compliant?
  • Does the worksheet include what questions to ask during the interviews?
  • Does ITIL have a process maturity model or rating system?
  • How many resources do you need to conduct an ITIL process capability self-assessment?
  • Do I need to hire consultants to perform the assessment?
  • I don’t know ITIL. Can I still conduct an ITIL process capability assessment?
  • What qualifications and skills do I need to perform an assessment using the toolkit?
  • How do I use the self-assessment toolkit?

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